Welcome to Gresha Jewels. By accessing or using our website, products, and services, you agree to comply with the following Terms & Services. Please read them carefully before making any purchase or using our site.
1. General Terms
- Gresha Jewels (“we,” “our,” “us”) operates this website to provide customers with fine jewellery crafted in diamond, gold, silver, and other precious materials.
- By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a legal guardian.
- We reserve the right to update, modify, or change these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the updated Terms.
2. Products & Services
- All jewellery items are handcrafted and may vary slightly in weight, design, or appearance from the images shown.
- Product descriptions, pricing, and availability are subject to change without prior notice.
- We make every effort to display products as accurately as possible; however, slight variations may occur due to lighting or screen resolution.
3. Pricing & Payments
- All prices listed on our website are in INR (Indian Rupees) unless stated otherwise.
- Prices are inclusive of applicable taxes but exclude delivery charges, which are displayed during checkout.
- We accept secure payments through trusted gateways (Credit/Debit Cards, Net Banking, UPI, Wallets, etc.).
- In case of a pricing error, we reserve the right to cancel or refuse any order placed for that item, even after order confirmation.
4. Orders & Cancellations
- Placing an order does not guarantee acceptance. Orders are confirmed once payment is verified and availability is checked.
- We reserve the right to refuse or cancel an order due to stock limitations, inaccurate product details, or fraudulent activity.
- Cancellations requested before shipment may be eligible for a full refund. Once dispatched, our Return & Exchange Policy will apply.
5. Shipping & Delivery
- Delivery timelines may vary depending on product type (ready-to-ship vs. made-to-order) and customer location.
- We are not responsible for delays caused by courier partners, customs, natural calamities, or unforeseen events.
- Risk of loss passes to the customer upon delivery to the provided address.
6. Returns & Exchanges
- We offer hassle-free returns and exchanges subject to conditions outlined in our Return & Exchange Policy.
- Customized, engraved, or personalized items are not eligible for return/exchange unless defective.
- Products must be returned in their original condition with all certificates, invoices, and packaging.
7. Jewellery Authenticity & Certifications
- All diamond and gold jewellery sold by Gresha Jewels is hallmarked and certified by recognized gemological labs.
- Certificates issued by third-party labs (e.g., IGI, GIA, SGL) must be returned along with the product in case of exchange/return.
- Any alteration by an external jeweller voids authenticity and service guarantees.
8. Intellectual Property
- All content on this website—including images, text, logos, product designs, and videos—is the intellectual property of Gresha Jewels.
- Unauthorized reproduction, distribution, or commercial use of our content is strictly prohibited.
9. User Responsibilities
- You agree not to misuse our website by introducing harmful code, attempting unauthorized access, or using our products for unlawful purposes.
- Any fraudulent transactions or misuse of our services may result in legal action.
10. Limitation of Liability
- Gresha Jewels shall not be held liable for any indirect, incidental, or consequential damages arising from use of our products or services.
- Our maximum liability, if proven, will not exceed the value of the product purchased.
11. Warranties & Repairs
- We offer limited warranties on certain jewellery pieces, covering manufacturing defects. Normal wear and tear, mishandling, or improper use are not covered.
- Repairs and polishing services may be provided at an additional cost.
12. Third-Party Links
- Our website may contain links to third-party sites. We are not responsible for the content, privacy policies, or practices of such external sites.
13. Privacy & Data Protection
- All personal information collected during browsing or transactions is protected under our Privacy Policy.
- We do not share or sell your personal data to third parties without consent, except as required by law.
14. Governing Law & Jurisdiction
- These Terms & Services are governed by the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of the courts in Surat.
15. Contact Information
For queries regarding these Terms & Services, you may reach us at:
📧 greshajewels@gmail.com
📞 +44 7450 730032
🏢 Ashton under Lyne Manchester
✨ At Gresha Jewels, transparency, trust, and timeless craftsmanship are the foundation of every creation. By shopping with us, you agree to these Terms, ensuring a smooth and delightful jewellery-buying experience.